Privacy Policy
Welcome to CineFrame AI. This Privacy Policy explains how we collect, use, and protect information when you visit or use the public CineFrame AI product surface at https://aiveo4.video and related services.
1. Information We Collect
We may collect the following categories of information:
- information you provide directly, such as account details, email inquiries, support requests, prompts, reference images, uploaded media, or checkout information
- usage information, such as visited pages, device type, browser details, locale, selected tools, generation settings, and interaction patterns
- technical information needed to operate the service, including logs, request metadata, IP-derived security signals, moderation results, and performance diagnostics
- payment and subscription metadata returned by payment providers, such as checkout status, customer identifiers, invoice identifiers, plan names, and billing portal links
2. How We Use Information
We use collected information to:
- operate and improve CineFrame AI
- respond to support requests
- provide accounts, credits, subscriptions, checkout, cancellation, and billing support
- screen AI image and video prompts for safety and acceptable-use compliance
- monitor reliability, abuse, fraud, payment risk, and product quality
- understand which public pages and workflows are useful to visitors
3. Third-Party Services
CineFrame AI may rely on third-party providers for hosting, analytics, storage, payments, email delivery, content moderation, or model execution. Those providers may process limited information as needed to deliver, secure, moderate, or bill for the service.
We do not sell your personal information. We do not knowingly process payment card numbers directly; card handling is performed by payment providers.
4. Content And Generated Output
If CineFrame AI allows you to submit prompts, images, or other media, you retain ownership of your original content. You are responsible for making sure you have the rights to use any material you upload or reference.
Prompts and uploaded media may be processed by moderation systems before model execution. If content appears to violate our rules, it may be blocked, logged for abuse prevention, or reviewed for safety and compliance.
5. Data Retention
We keep information only for as long as it is reasonably needed to operate the service, maintain account and billing records, investigate abuse, satisfy legal obligations, enforce our terms, or resolve support issues.
6. Security
We take reasonable administrative and technical steps to protect the service and stored information. No system can be guaranteed to be perfectly secure, so please avoid submitting sensitive information you do not want processed online.
7. Your Choices
You may choose not to submit optional information. If you contact us and want your message or related personal data removed where reasonably possible, email us at support@aiveo4.video.
8. Children
CineFrame AI is not intended for children. Do not use the service to submit content involving minors in sexual, exploitative, or unsafe contexts.
9. Changes To This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with the updated wording taking effect when published.
10. Contact
If you have questions about this Privacy Policy, contact us at support@aiveo4.video.